Crash Investigation Update (PTS – July 21)

Dear players,

On Today, July 21, 2026, at 12:00 PM (Server Time), the Public Test Server (PTS) has turned it into a dedicated environment for collecting crash diagnostics.

We would like to ask for your help and invite you to participate in identifying and eliminating the root causes of the current wave of crashes.

We especially encourage players who are currently experiencing crashes on the Live servers to join the test. However, everyone is welcome to participate. The more players we have on the PTS, the closer we can get to reproducing real Live server conditions. Simply join the PTS and play as you normally would on the Live servers.

It would also be very helpful if, after experiencing a crash on the PTS, create a Discord Ticket on our Discord server with the following information or reply to the news article thread without your in game name for privacy purposes, if we need further information from you we will reach out:

• Your character name

• The time of the crash and your time zone

• Your system specifications (CPU, GPU, RAM, operating system, including the OS version, etc.)

• A link to a video capturing the crash

Unfortunately, Discord does not allow large gameplay videos to be uploaded directly, so we kindly ask that you use any video hosting service you prefer (for example, YouTube) and share the link in your ticket.

• Combined with the crash dumps and logs we are collecting, this information will help us investigate the issue much more quickly.

• Thank you for your patience and for helping us with this investigation. Resolving the current wave of crashes is our highest priority.

• The additional crash data collection tools enabled on the PTS will not affect the performance of the Live servers, so players who are not experiencing crashes will not be impacted.

Stay tuned for further updates. We will let you know once we have gathered enough data and whether any additional PTS playtests will be needed.